Lack of accountability

Item: Vodacom
Rating: 1
Author: THABISO T

I reported a complaint to Vodacom about an ******* sim swap that happened without my consent and resulted in my bank account being hacked and me loosing over R100k in funds. Vodacom has blocked my emails, and the call centre is useless. They take you from pillar to post to frustrate you.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

13 Mar 2024, 14:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Mar 2024, 14:06

Official