MP
Marni P
1 reviews | Active since Oct 2022
03 Oct 2022, 13:24
Lack in service with a faulty device
VODACOM 4U branch in Mall of Africa
This is with regards to the watch we have sent in for the 3rd time, the battery does not last, and this "lovely" vodacom, just keeps sending it back. We want to cancel, and again, this "lovely" vodacom, just sends back the watch. IT IS REDICULOUS!!
I'm am so frustrated, because it has been 2 months now I don't have a ****** watch but we keep paying!!
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Replies (2)
Vodacom's replyOfficial
03 Oct 2022, 14:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2022, 14:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Marni P's updateReviewer Update
05 Oct 2022, 16:38Good day,
It has been sent to repairs, and this is the 3rd time it has been sent to advanced repairs?
How many times do you want to send it to repairs before either my watch is working properly (which I doubt at this stage), I get a new watch or I can cancel the contract?
Saying it is in hand does nothing for me, because I have been steuggling with this for 2 months?
It has been sent to repairs, and this is the 3rd time it has been sent to advanced repairs?
How many times do you want to send it to repairs before either my watch is working properly (which I doubt at this stage), I get a new watch or I can cancel the contract?
Saying it is in hand does nothing for me, because I have been steuggling with this for 2 months?
MP
Marni P's update05 Oct 2022, 16:38
Reviewer Update
Good day,
It has been sent to repairs, and this is the 3rd time it has been sent to advanced repairs?
How many times do you want to send it to repairs before either my watch is working properly (which I doubt at this stage), I get a new watch or I can cancel the contract?
Saying it is in hand does nothing for me, because I have been steuggling with this for 2 months?
It has been sent to repairs, and this is the 3rd time it has been sent to advanced repairs?
How many times do you want to send it to repairs before either my watch is working properly (which I doubt at this stage), I get a new watch or I can cancel the contract?
Saying it is in hand does nothing for me, because I have been steuggling with this for 2 months?