Lack in Customer Service

<p>I logged a query with Vodacom Cradlestone 1 July 2016, ref no. 1- ********** 5223 with regards to high data usage/charges on my account for the past 3 months. I had the contract for the past 9 years and only used data for BBM/whatsapp, all of a sudden the charges started going into excess of thousands of rands which is not acceptable. I followed up 2 weeks later, but yet to date had no feedback at all. Please contact me with regards to this query as my next step will be the Ombudsman.</p>