Lack customer service

I would like to complain about the service I received from Vodapay consultant.Her name is Phindile.I have never come across such a rude and unprofessional consultant since I have been a Vodacom customer 30 years back. I initiated a chat via Tobi on the Vodapay app as I had a rewards query. While we were still chatting she upruptly ended the chat without warning.She then calls and tells me that she did advise she is ending the chat and yet I have screenshot showing no such.She said I only have a minute to respond and yet I gave her more than a minute to respond back to me. No consultant has ever rushed me through the query and she was busy telling me about their process and that she will never change process for me.She was extremely rude taking over me. Coming to my query she never even assisted . She said everyone calling about it is getting the same response. I got prime video subscription for 12 months with streaming data on VUP and it states clearly that if I don't cancel after 12 months I will then be liable for R59 payment going forward. She tells me that I have to subscribe and pay monthly before I can get the data. Who pays for something they won unless its a ****.The sms I received and even activating the service did not mention any paymen***** like she didn't even know what she was talking about. If Vodacom says I won prime video for 12 months with 3GB data on them who is she to tell me I must pay for it. Clearly she lacks customer service skills,I wonder how she got that Extremely disappointed with the service I received.