Lack and loss of vodacom signal

For the past two weeks our entire suburb, Merrivale Heights, in KZN had been requesting and lodging fault complaints with vodacom about the entire lack of signal in our area. Non of us have had any feedback explaining or resolving the problem. I personally lodged a fault which after 72 hours I called to follow up on. They (customer care)said the fault had been marked as resolved by one of their agents, apologised, and said they would escalate and follow up. It has now been 72 hours later again and we have heard nothing. Our entire suburb is affected, (this loss of signal also includes cell c who are run by vodacom here apparently.) Many home run businesses are now battling to run their daily emails, calls etc. This is just not acceptable! We need an explanation and a solution.