NM
Nthabiseng M
1 reviews | Active since Sept 2023
01 Sept 2023, 10:03
********l Conduct from Vodacom
Vodacom has been debiting my account for the past 3 months.. ********ly so because I do not have a contract with Vodacom.I have raised this issue with them in February and they promised to stop
Since June 2023 I’ve had debit orders come from my account that I did not authorise. For services that I do not have. The bank has had to charge me reversal fees for this
This is ******** conduct from Vodacom. You cannot debit money from an individual you do not have a contract with. For a service you do not provide
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Sept 2023, 12:03 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2023, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
