KYLE NAIDOO OF REWARDS CANCELLED BY CONTRACT WITHOUT MY CONSENT

On 06 August 2023 I called into the cancellations department as I wanted to upgarde my Vodacom line but saw a better deal at MTN. The person I spoke to was Kyle from the Rewards department who put in a request for cancellation of my line without my consent or even advising me about the deal match option. Upon me realizing that this person is failing has no interest in retaining me as a client, I asked him why he is not proposing the 'deal match' option to me. Kyle apologized and advised that he has reversed the request and he has sent an email for a deal match. He advised that I should get a response in a few days. I called in a week later and spoke to someone different (have no idea which company as Vodacom has outsourced this department to numerous companies who actually don't care about Vodacom cilents).... nevertheless I was told that I should have received a response regarding the deal match... they then put me through to Rewards and I actually spoke to the useless agent again who refused to put me through to a manager/supervisor/team leader, apparently they do not take calls an email is sent to them whereafter they call. No one called me. I have since missed out on the MTN deal due to Vodacom's *********** outsource companies (Rewards). On 30 August 2023 I called in again to Vodacom and spoke to a person by the name of Thamsanqa who advised he would call me back in a few minutes as he wanted to find the 'perfect deal' to remedy the situation. Albeit he never called back. This morning I receive emails that MY LINE HAS BEEN PORTED TO PRE-PAID!!! WHAT THE HELL???i AM NOW ON THE PHONE ON HOLD WITH REWARDS AND I AM ****ED... CAN SOMEONE FROM VODACOM CALL ME AND TELL ME WHAT NONSENSE IS THIS??? KYLE SHOULD BE DISMISSED BECAUSE HE PROCESSED A CANCELLATION WITHOUT MY CONSENT (HE IS DISHONEST!!) HOWEVER CONSIDERING VODACOM, THIS IS NOT GROUNDS FOR A DISMISSAL. I WILL NOW PROCEED TO CANCEL MY FIBRE AS WELL... YOU SHOULD GIVE KYLE NAIDOO A STAR!!!!