GP
Geodrey Percy-Khanyile

1 reviews | Active since Jul 2019

29 Nov 2023, 11:42

Kumaram Govender is just as nonchalant as Akshay ****essar.

Now i can see where the culture on not caring and giving a **** about client are coming in. i spoke to the manager Kumaram Govender about my complaint on the 21/11/2023 and he promised to sort out my problem, but instead of coming back to me he smeared the responsibility off on Akshay ****essar the team leader that has been lying to me for almost 2 months now. The cellphone number is still not converted to prepaid and vodacom owes me R2024,47 now and no one is calling me back to advise how far my complaint is. it has been 8 days now and no progress. Akshay called me on the 22/11/2023 to say it has been escalated and he will call me back with any feedback and here we are in our old pattern of not getting help. To think all of this happened because Vodacom activated *****ulent insurance on my profile and they are still not willing to help.

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2023, 14:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

GP
Geodrey Percy-Khanyile's update02 Dec 2023, 10:22
Reviewer Update
So the 2 numbers has been converted to prepaid. Now i am waiting to hear any feedback as to when i can expect my refund of R2024,47. I've emailed the breakdown of the refund between the 2 number to Akshay on the 30th November 2023. He said he will call me back to advise when i can expect the refund and he needs to send the email to the back office, but with his track record i would not be surprised if he never send the email as he was suppose to call me back yesterday with feedback. it has been 208 days 23 Hours 39 minutes and 47 seconds, that i have been struggling with this issue and i do not see any light at the end of the tunnel, and it looks like the manager that said he will personal make sure this is sorted out, has disappeared.