1 reviews | Active since Jul 2019
Kumaram Govender is just as nonchalant as Akshay ****essar.
Now i can see where the culture on not caring and giving a **** about client are coming in. i spoke to the manager Kumaram Govender about my complaint on the 21/11/2023 and he promised to sort out my problem, but instead of coming back to me he smeared the responsibility off on Akshay ****essar the team leader that has been lying to me for almost 2 months now. The cellphone number is still not converted to prepaid and vodacom owes me R2024,47 now and no one is calling me back to advise how far my complaint is. it has been 8 days now and no progress. Akshay called me on the 22/11/2023 to say it has been escalated and he will call me back with any feedback and here we are in our old pattern of not getting help. To think all of this happened because Vodacom activated *****ulent insurance on my profile and they are still not willing to help.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
