Kudos to Vodacom for a better client service
Not sure if I tagged the right department but I would like to commend Vodacom on their prompt response. I had a query on the 22nd Jan 25 about an overcharge on my fiber account. Honestly I just needed to know if it is a recurring charge and why was it charged 6 months into the contract. I was assisted by a guy named Sihle. Today, the 23rd, I have already received a call from their client service (Forgot the name of the consultant) and I am happy with the feedback. Thank you for keeping the promise
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Vodacom's replyOfficial
23 Jan 2025, 13:57 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards, Consumer Website Team
Vodacom's reply23 Jan 2025, 13:57
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards, Consumer Website Team