Kribashni K Naidoo Fwd unhappy with Vodacom

Goodday,

I still await your response as i want a detailed email as how my debit order is R673 when my debit order before migration was 577 .I was told that I would pay a once off migration fee of about 249 on top off debit order as allocation was done on the 01 august 2024 for the 2g allocation and my new debit will be correct in my debit order for September 2024 amounting to above R300 but I see I was charged more amounting to 970 and my other contracts are cancelled as it is prepaid .I still await the manager email which was suppose to be sent to long before I logged the query with hello Peter stating what my correct debit order will be .He is clearly not interested in helping or he doesnot know himself what is happening.I also queried why an handset was taken up as I never took any handset upon taking the phone .they said query will be logged on Friday last week and it would take 24 hours regarding the correct charge of migration as well as handset enquiry however no one contacted since last week hence I logged a call with Hello Peter as no one is clued up with cancellations as well a migrations in Vodacom Everytime you call in everyone has something different to say as incorrect information is supp**** to customers .I have been calling numerous times and I am extremely not happy with my service at Vodacom therefore I cancelled my other 2 contracts .This is very unprofessional as no one in the billing department can explain to me why it amounted to R970 and they deducted my credit which was supposed to be credited to me but they took it off debit order .My debit order is incorrect as my credit went off that amount as well incorrect amount of migration fee .When doing sales they should be precise on the exact debit before processing as the lady that I spoke to last week said she queried to cancel my migration as well as handset but nothing was done .Please can I have urgent feedback regarding this .I request a detailed email regarding my situation .I would only take your call Once Vodacom can provide a detailed email regarding the layout of debit order or cancellation of handset /migration

Goodday, Vodacom

I still await your response as i want a detailed email as how my debit order is R673 when my debit order before migration was 577 .I was told that I would pay a once off migration fee of about 249 on top off debit order as allocation was done on the 01 august 2024 for the 2g allocation and my new debit will be correct in my debit order for September 2024 amounting to above R300 but I see I was charged more amounting to 970 and my other contracts are cancelled as it is prepaid .I still await the manager email which was suppose to be sent to long before I logged the query with hello Peter stating what my correct debit order will be .He is clearly not interested in helping or he doesnot know himself what is happening.I also queried why an handset was taken up as I never took any handset upon taking the phone .they said query will be logged on Friday last week and it would take 24 hours regarding the correct charge of migration as well as handset enquiry however no one contacted since last week hence I logged a call with Hello Peter as no one is clued up with cancellations as well a migrations in Vodacom Everytime you call in everyone has something different to say as incorrect information is supp**** to customers .I have been calling numerous times and I am extremely not happy with my service at Vodacom therefore I cancelled my other 2 contracts .This is very unprofessional as no one in the billing department can explain to me why it amounted to R970 and they deducted my credit which was supposed to be credited to me but they took it off debit order .My debit order is incorrect as my credit went off that amount as well incorrect amount of migration fee .When doing sales they should be precise on the exact debit before processing as the lady that I spoke to last week said she queried to cancel my migration as well as handset but nothing was done .Please can I have urgent feedback regarding this .I request a detailed email regarding my situation .I would only take your call Once Vodacom can provide a detailed email regarding the layout of debit order or cancellation of handset /migration

Goo morning I escalated a query on the 13th August 2024 which was half resolved as my credit was done for 296.84 however now Vodacom wants to bill me. J sent through email with previous ticket number but no response. I strictly emphasized that no handset was taken upon new device last year and my recent upgrade I only agreed to the 2GB upgrade but up until now I have not received the correct billing as I will not be paying for a handset that was not received. They charged me R93 for previous month and the following month over R100 please look into this matter as I am extremely unhappy with service when calculating this it would be the 296,84 subtract the handset installment and the difference amounts to R102.. Please investigate further as I will not be liable g or anything that I didnot take handset installments needs to be deducted from my account. Please send me a proper email with correct charges, as this matter will be taken forward as it was wrong selling I agreed to only a 2GB upgrade not an handset. J also sent through of original quotation which was done and there it also clearly states no handset. Please investigate your staff as it seems that I am not the only one complaining there are numerous other queries pertaining to handsets not taken up. Please do not call from unknown numbers as I will not answer call. I have been receiving spam calling throughout the day

Kind Regards
Kribashni Naidoo