SJ
Shafiek J

1 reviews | Active since Dec 2014

13 Jan 2016, 11:03

Knowledgable Service

I phoned in to enquire about Vodacom contract updates and was invited by a Vanessa to visit the store in my own time for a contract upgrade.When I arrived and asked for Vanessa, she was readily available not only to assist in renewing my contract, but also professionally advised me on alternative options available to me.Due to to her high end customer-service expertise, I was able to make a conscious and informed decision on my new contract upgrade.The process took less than 10 minutes (including the brief advice session).I now refer all my friends and family to Vodacom Promenade because of the extra mile in assisting customers to make a best suited product choice.I am a happy customer! :)

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2016, 11:28
Official
Hello fiekiejoe,

Thank you for the time and effort taken to write this compliment.

We are happy to hear of your experience. We will send this posting to the management team of the store in question for reward and recognition.

We appreciate the feedback

Regards
Moddy K
Consumer website team

Best regards,