Know Your Customer
<p>I upgraded my contact via hte Vodacome Online upgrade. Had excellent service and received my phone and table days later via RAM. Days later RAM came again with a duplication and I sent them away saying it isnt for me and I had received my upgrade. There was a small increae in my monthly contract cost and nothing else. However, when receiving my statement in August, saw that I am being billed for the 'second' delivery even though it isnt for me. I reported this to Vodacom immediately. I waited a month for it to be escalated only to find out today that one of my numbers has been suspended. I am now not only apearing to be in arrears which is affecting my credit history but also now not able to use that number. Totally disgusting and so disappointing/ Somebody from Vodacome had better contact me before I take this disupute to the consumer</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom prmises to be contact a person in due course - aka NEVER...what a socking and disappointing experience. I would NOT recommend them to anybody.....pity that the bigger they have become the less proffessional they have become.
Vodacom Power to you my @##%$%
Vodacom prmises to be contact a person in due course - aka NEVER...what a socking and disappointing experience. I would NOT recommend them to anybody.....pity that the bigger they have become the less proffessional they have become.
Vodacom Power to you my @##%$%
