1 reviews | Active since Sept 2016

19 Sept 2016, 12:29

Know Your Customer

<p>I upgraded my contact via hte Vodacome Online upgrade. Had excellent service and received my phone and table days later via RAM. Days later RAM came again with a duplication and I sent them away saying it isnt for me and I had received my upgrade. There was a small increae in my monthly contract cost and nothing else. However, when receiving my statement in August, saw that I am being billed for the 'second' delivery even though it isnt for me. I reported this to Vodacom immediately. I waited a month for it to be escalated only to find out today that one of my numbers has been suspended. I am now not only apearing to be in arrears which is affecting my credit history but also now not able to use that number. Totally disgusting and so disappointing/ Somebody from Vodacome had better contact me before I take this disupute to the consumer</p>

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Replies (2)
Vodacom
Vodacom's reply19 Sept 2016, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update20 Sept 2016, 09:27
Reviewer Update

Vodacom prmises to be contact a person in due course - aka NEVER...what a socking and disappointing experience. I would NOT recommend them to anybody.....pity that the bigger they have become the less proffessional they have become.

Vodacom Power to you my @##%$%