Kimberly-Anne Myburg refuses to assist me

If I could give vodacom a zero I would. I have been a long-standing customer of this service provider and never have I ever received such bad bad bad bad service. I have been waiting for my fibre to be installed for 1 month now. Kimberly-Anne Myburg and her manager Shaheen Vali have not been assisting me. I have requested multiple call backs and was advised that they will call me. I was also advised that Thomas or Faizel will call but nobody calls me back. Does the vodocom fibre team even have managers or are they just not working. I have spends alot of money on airtime to call vox on behalf of telkom cos apparently I had a line with them which I do not. Was then told the line belongs to another vodacom customer. No consistency from vodacom fibre. If my query is not resolved in 24 hours please collect your router and remove your installation or I will throw the router outside where u can collect it.