KM
Katlego M

1 reviews | Active since Nov 2016

27 Dec 2018, 14:49

Kicking A Man When They Are Down, Lack of Empathy.

If you want a company that does not care about its customers just go to Vodacom. I’ve recently been de*****ed which led to my debit order bouncing and as a result they have blocked my phone account and now I can’t make outgoing calls. When this contract expires in April next year I won’t be renewing it. I’ll be chewing the SIM card. At a time of misfortune Vodacom kicks a man when they are down. Even after explaining that my bank is currently looking into the matter and as soon they close it I will be able to settle the areas and Portia blatantly told me they won’t help.

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Replies (2)
Vodacom
Vodacom's reply27 Dec 2018, 15:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team   
Vodacom
Vodacom's reply27 Dec 2018, 15:28
Official
Dear Katlego, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved 
 
Regards 
 
Consumer Website Team(SA)