1 reviews | Active since Dec 2015
Kick you while you're down
<p>As everyone know when you're retrenched you don't have a salary that goes into your bank account anymore. So today I phoned Vodacom to ask them to stop the debit order & that I need to pay cash as I save up money during the month from baking, but people pay cash & I can't have debit orders run on my account currently until I find another job. So the answer was I cannot change from debit order to cash. So how can I pay my account then, well first the debit order will run, which will push my bank charges up for unpaid debit order & then only I can go pay cash at the Vodacom shop with another R100 penalty. So much for looking after their loyal customers. I currently have 4 products with them, so why should I keep supporting them if they cannot show a bit of support :(</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for powers higher up for assisting me in my request. That's the service I'm used to from Vodacom, going the extra mile & that is why I was so shocked when I was so badly treated by the Accounts Department. Thanks again for coming back to me & rectifying the bad taste left.
Thank you for powers higher up for assisting me in my request. That's the service I'm used to from Vodacom, going the extra mile & that is why I was so shocked when I was so badly treated by the Accounts Department. Thanks again for coming back to me & rectifying the bad taste left.
