Kick Ass Employee of the Month !

A month ago , my cell number was deleted by a program which cut me off from a world in which I had built up 20 years worth of contacts . After logging endless calls with the Vodacom Customer enquiries over 3 weeks , and getting NO resolution at all ,I was miraculously put in contact with Louise Botha , a service analyst in the Retail IS Operations department. I have never dealt with a person before that has such a "Kickass " attitude in all my life . She tried every avenue possible while keeping me updated on a daily basis until she found what was wrong , and restored my account back to its original settings . I wish the Customer Service would take a page out of her book , and see how problem solving is actually done . If the service agents gave a fraction of the effort that Louise put in , Vodacom will be able to get rid of the bad image it has out there , and start retaining customers instead of losing them to the competitors .... which I was very close to doing .