CS
Christell S
1 reviews | Active since Jul 2023
07 Sept 2026, 13:29
KEPT AS HOSTAGE BY VODACOM FIBRE DUE TO CANCELLATION......
This is the 3rd week i have to struggle with Vodacom,received a call yesterday to say that my line will be released but now a agent tells me i must wait till 1 October how am i able to work from home with no fibre i am unable to bring a new fibre company in until you release my line.ARE YOU KEEPING ME HOSTAGE?because my line is not gona be restored due to my cancellation.
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Replies (2)
Vodacom's replyOfficial
08 Sept 2026, 08:14Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2026, 08:14
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
CS
Christell S's updateReviewer Update
08 Sept 2026, 09:55I am requesting to pay the R696 stated on my statement i received yesterday however do you think it is fair towards your consumer that her line is down and not being restored im still down but you refuse to release my line honestly that is bad coming from VODACOM....
CS
Christell S's update08 Sept 2026, 09:55
Reviewer Update
I am requesting to pay the R696 stated on my statement i received yesterday however do you think it is fair towards your consumer that her line is down and not being restored im still down but you refuse to release my line honestly that is bad coming from VODACOM....