kK
kelzwill K

1 reviews | Active since May 2016

29 May 2016, 10:14

Kelly Williams - faulty device terrible repair service

<p>I have now been to the Vodacom Repair shop at the New Market Mall in Alberton 3 times. My Samsung S6 Edge is less than a year old and is giving endless signal issues (it's not the sim card as it works perfectly in other phones). After me being without a phone each of the 3 times I've taken it for repairs and Vodacom "so called" replacing almost all the components within the phone, IT STILL DOES NOT WORK. What does a Vodacom customer have to do to get a device they pay for monthly and are contractually obliged to receive. I'm not interested in sending the phone in a 4th time and being without a phone for another 5 days - I want a new phone that works.</p>

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Replies (1)
Vodacom
Vodacom's reply30 May 2016, 06:04
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team