MM
Mpho M
1 reviews | Active since Jan 2025
08 Jan 2025, 13:09
Keeping vodacom number
My mom had a contract with VODACOM and she passed away last year and we notified VODACOM of that and that we would like to keep the number for my little sister who is still in university. 2 days ago that number stopped working and when we asked why they told us that they need the account to be paid. I don't know if they want us to go to the gravesite to go and speak with her. We need the number to be activated because my sister is using it for school stuff and cannot afford to change the number now.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2025, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2025, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jan 2025, 12:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with your sister, kindly email the relevant documents to *** to further assist with the query. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2025, 12:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with your sister, kindly email the relevant documents to *** to further assist with the query. Regards Consumer Website Team
Best regards,