BM
Bonolo M

1 reviews | Active since Jul 2017

07 Jul 2017, 20:12

Keeping to trading hours

<p>I called vodacom 4 u maponya mall at 16h11 i spoke to mpho and i was enquiring about porting and trading hours. Mpho stated that porting can be done Monday to Friday til 17h00 but the store closes at 18h00, so we got to maponya at 16h30 then a coloured guy turned my mom away saying it's 16h30 the porting wont be done. 17h00 was 30 minutes away but he couldn't be of service</p>

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Replies (2)
Vodacom
Vodacom's reply08 Jul 2017, 06:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jul 2017, 10:07
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team