Keep your word

<p>This is a long ongoing cry for assistance from April 2016.</p> <p>My account was transfered to Vodacom through the closing of Nashua.</p> <p>When my account was up for an upgrade/ renewal in April 2016 i contacted the upgrades team.</p> <p>I advised the consultant of the package i wanted and that i was already recieving 1Gig data free every month.</p> <p>I advised teh consultant that i would not renew/upgrade if i did not get this as part of the deal. I was clear about this and advised the consultant to be straight forward with me and that if she was unable to give me this that I would simply look for other options.</p> <p>The consultant said that she would confirm and get back to me. She called me back and confirmed that she would give me the 1Gig free with the deal and that I would have to call her after the 1st of May 2016 in order for her to set this on my account.</p> <p>The upgrade was processed and i recieved my phone in April.</p> <p>Ever since I have not been able to get hold of the consultant and no one else heas helped. I have been pushed around due to some new 3D system that most consultants dont have access to.</p> <p>I have calling Vodacom for months and been transfered from line to line without any resolution.</p> <p>I have spoken to numerous consultants who have promised to escalate the matter and call me back with an answer to no avail.</p> <p>I have lost whole days making calls to vodacom for this. Vodacom just doesnt care.</p> <p>As of the 1st of July 2016 I have had this query refered to a Support Specialist (ref 1- ********** 8741) and was advised that I would be contacted within two days. This has not happened either.</p> <p> </p> <p>In the meantime I have been payed for screen insurance i did not apply for (Invoice number: H5-7A2K date: 01/05/2016 which has not been credited to me) and for the 1Gig data that the Vodacom consultant advised i would not be paying for.</p> <p>The consultant that processed my upgrade does not work with integrity. She made a promise she hasnt kept and avoids my calls.</p> <p>I have been provided with many names for her e.g Nosiphi, Nosipho, M.Odiwab and still cannot get hold of her.</p> <p>I have made many of the calls from my work landline. I am able to pull these call recordings as evidence of my conversations with her and Vodacom will be able to pull her return call to me promising the 1Gig data at no cost.</p> <p> </p> <p>I want Vodacom to come back to me on this.</p> <p>Should i not get feedback by next week i will be contacting the cancellations department and get rid of this pain.</p> <p>I have actually began to look at other networks for contracts for my kids and my wife.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>