IM
Itumeleng M
1 reviews | Active since Apr 2013
15 May 2018, 18:02
Keep your promises
1. No communication was made that my contract is changing to flexi 200 (April 2018) 2. The consultant said I will pay for this new upgrade for another 2 Years Meaning I will the be pay the contract for 3 Years (Expires March 2020) and the agreement was for 2Years 3. Did the Upgrade May 2017 to Samsung A5 and I was on flexi 350 4. I Spoke to a Manager 10-May-2018 and she promised to give me feedback today but she didn't keep her promise 5. I was accused that I made a future upgrade online May 2017 is it possible?
Why are we not treated fairly by Vodacom?
Why are we not given the service we pay for?
I m not happy about Vodacom lies shame on you, I'm still waiting for your manager to call me for feedback, so disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 May 2018, 20:07Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2018, 20:07
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 May 2018, 09:23Dear Itumeleng
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply22 May 2018, 09:23
Official
Dear Itumeleng
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,