1 reviews | Active since Jun 2012
Keep on billing me wrong
For the last 4-5 months I have been calling Vodacom every month end to get my amount payable, seeing as the My Vodacom is always wrong. Then I pay and a week later I get a message that I am in rears.<br> So the next month I pay extra and a week later the same message.<br> Now again this month my bill showed that outstanding is R00.00, however a few days later I get a message I am in rears wit R0 then a few days later I am in rears with R370.<br> I have brought this to their attention so many times, but Vodacom is too big to care about one little customers complaint.<br> <br> They cannot give me a correct bill, I have asked about 3 times to have my bill mailed every month, but as we all know, Vodacom just ignores their customers. <br> So now I have told them that if they don't sort it out by the end of the week I will stop paying my bill completely and they can blacklist me if they want.<br> <br> I will make sure I rack up a decent bill before I stop paying.<br> <br> Vodacom, sort out your S...t!! <br> <br> And stop having *********** idiots phoning me that puts the phone down if they don't know the answer to a question.
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
