HG
Heinrich G

1 reviews | Active since Jun 2012

02 Nov 2015, 16:02

Keep on billing me wrong

For the last 4-5 months I have been calling Vodacom every month end to get my amount payable, seeing as the My Vodacom is always wrong. Then I pay and a week later I get a message that I am in rears.<br> So the next month I pay extra and a week later the same message.<br> Now again this month my bill showed that outstanding is R00.00, however a few days later I get a message I am in rears wit R0 then a few days later I am in rears with R370.<br> I have brought this to their attention so many times, but Vodacom is too big to care about one little customers complaint.<br> <br> They cannot give me a correct bill, I have asked about 3 times to have my bill mailed every month, but as we all know, Vodacom just ignores their customers. <br> So now I have told them that if they don't sort it out by the end of the week I will stop paying my bill completely and they can blacklist me if they want.<br> <br> I will make sure I rack up a decent bill before I stop paying.<br> <br> Vodacom, sort out your S...t!! <br> <br> And stop having *********** idiots phoning me that puts the phone down if they don't know the answer to a question.

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 17:54
Official
Hello hein.gilbert@ ,

Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,