JJ
Jessie J

1 reviews | Active since Feb 2018

27 Feb 2018, 08:34

KEEP ON ADDING FINES

I really disgusted with Vodacom in November my debit order didn't went off, due to insufficient funds, in December I paid the account dubble with a fine off R100. January they didn't debit the account again and added another R100 while there were money in my bank account, I went and paid the account at Absa bank, seeing they didn't took the money. and today I received a notification that Vodacom has debited my account with R420, while I'm paying R219, so I would like to know why the extra money, I so sick of Vodacom, I even cancelled the debits on my bank account so I can pay them straight through the bank, but still they took my money out of my bank account.

0
Replies (2)
Vodacom
Vodacom's reply27 Feb 2018, 09:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

JJ
Jessie J's update27 Feb 2018, 09:25
Reviewer Update
Good day kindly take note that I'm not using ,my sim ********** 150, because of this kindly call me on my landline **********