NM
Nathan M
1 reviews | Active since May 2016
01 Mar 2017, 15:27
Keep getting poor service
<p>I noticed this morning that Vodacom had overcharged me. On further investigation they have invoiced me twice. As there is no support for deaf people by way of email or Live chat I had to use Twitter. I logged the call this morning at 8am and I have yet to have my query resolved. Both Vodacom twitter handles haven't helped me and didn't even want to give me an email address so I could sort out the query.</p>
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Vodacom's replyOfficial
02 Mar 2017, 06:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2017, 06:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,