NA
Nadine A

1 reviews | Active since Jul 2012

15 Jan 2018, 10:30

Keep getting it wrong!

After 3 phone calls to Vodacom telling them that my statement is wrong and telling them that they are billing me for 2 handsets (which they told me is incorrect the first time ) they are still sending the incorrect invoice. So now I'm done making phone calls to your call center. And good luck to you if you bill me more than you should at the end of this month.

This is absolutely pathetic Vodacom!!!

I made the move from Cell C to Vodacom because I though nobody can be as bad as Cell C but at them moment you are taking that 1st prize trophy.

0
Replies (3)
Vodacom
Vodacom's reply15 Jan 2018, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Jan 2018, 11:29
Official

Good day

Thank you for taking my call and for allowing me to assist.

I have removed the second instalment going forward and also credited the charge reflecting on your current invoice.

We apologise for the inconvenience caused.

Regards

Moddy

Best regards,

Vodacom
Vodacom's reply16 Jan 2018, 11:29
Official

Good day

Thank you for taking my call and for allowing me to assist.

I have removed the second instalment going forward and also credited the charge reflecting on your current invoice.

We apologise for the inconvenience caused.

Regards

Moddy

Best regards,