Keep extending my order

Hi

I place an order for my new device going onto three weeks now. The week I place the order, I was told that they were out of stock but were receiving that same week. I then followed up the next week and was told again that they have still not received stock and it should hopefully arrive that week. I queried later within that week and Shalane confirmed with me that they received confirmation and the stock will be arriving by the end of the week. I am now following up in this week being the 3rd and apparently the stock has still not arrived yet I was told they received confirmation for it to arrive last week already. I was told by Kudushwa (I might have the name completely wrong) that stock has arrived on the 16th of October 2017 but then when I asked Charmaine on the 17th of October 2017 she informed me that it hasn't.

So firstly, has the stock arrived or not? One person says it has and the other says it hasn't.

Secondly, when will the stock be arriving? If I had known it was going to take this long I would have just upgraded on my previous network instead of opening up a whole new contract with Vodacom thinking they were the best but now I am not sure.

I am without a phone and desperately need one. I can't wait so long.

I hope someone can assist.

Thank you, Kayla