HM
Harold M
1 reviews | Active since Jul 2021
06 Jul 2021, 22:23
Keep deducting when ending contract
I had a 2 year contract with Vodacom which completed the 2 year period in December 2020. I've been trying to cancel that contract since January but despite my repeated calls to their cancellation department and getting reference numbers, they just keep debiting my account. When you go to a branch, they can't help you; you must call cancellation department. What makes it worse the monthly amount almost doubled at the end of the term (From R373 to R629).
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Replies (2)
Vodacom's replyOfficial
07 Jul 2021, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2021, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jul 2021, 14:57Dear Harold Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded the cancellation which will convert the number to prepaid on 31 July 2021. We have also processed the credits on to the Vodacom account.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2021, 14:57
Official
Dear Harold Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded the cancellation which will convert the number to prepaid on 31 July 2021. We have also processed the credits on to the Vodacom account.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,