1 reviews | Active since Jul 2015
Keep deducting money months after contact ended
<p>I cancelled 2 vodacom data contracts a few months ago. I received the invoices for the oustanding balances and paid the amounts. Then a month or 2 later, a debitorder went through my bank account. I was told that I was given wrong information about the settlement amount. This is now about 4 months later, and now i am receiving thretening letters from your collections department saying I still owe R112!!!! What is this now? </p> <p>My account nr I ********** -4</p> <p>PLEASE SORT THIS OUT ONCE AND FOR ALL AND LEAVE ME ALONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Yesterday I was told by the collections department that vodacom made a mistake and did not cancel everything they were supposed to, and that I do not owe you R112. AGAIN TODAY I RECEIVED AN E MAIL SAYING HOW EXITED YOU ARE TO TELL ME THAT I CAN UPGRADE. I DO NOT HAVE A CONTRACT ANYMORE !!!!!!!!! CAN SOMBODY PLEASE SORT THIS OUT. WHAT ELSE MUST I DO????????????????????????????????
Yesterday I was told by the collections department that vodacom made a mistake and did not cancel everything they were supposed to, and that I do not owe you R112. AGAIN TODAY I RECEIVED AN E MAIL SAYING HOW EXITED YOU ARE TO TELL ME THAT I CAN UPGRADE. I DO NOT HAVE A CONTRACT ANYMORE !!!!!!!!! CAN SOMBODY PLEASE SORT THIS OUT. WHAT ELSE MUST I DO????????????????????????????????
