IP
Ina P

1 reviews | Active since Jul 2015

18 Jul 2016, 04:56

Keep deducting money months after contact ended

<p>I cancelled 2 vodacom data contracts a few months ago. I received the invoices for the oustanding balances and paid the amounts. Then a month or 2 later, a debitorder went through my bank account. I was told that I was given wrong information about the settlement amount. This is now about 4 months later, and now i am receiving thretening letters from your collections department saying I still owe R112!!!! What is this now? </p> <p>My account nr I ********** -4</p> <p>PLEASE SORT THIS OUT ONCE AND FOR ALL AND LEAVE ME ALONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>

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Replies (2)
Vodacom
Vodacom's reply18 Jul 2016, 05:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

IP
Ina P's update19 Jul 2016, 08:14
Reviewer Update

Yesterday I was told by the collections department that vodacom made a mistake and did not cancel everything they were supposed to, and that I do not owe you R112. AGAIN TODAY I RECEIVED AN E MAIL SAYING HOW EXITED YOU ARE TO TELL ME THAT I CAN UPGRADE. I DO NOT HAVE A CONTRACT ANYMORE !!!!!!!!! CAN SOMBODY PLEASE SORT THIS OUT. WHAT ELSE MUST I DO????????????????????????????????