CH
Christie H
1 reviews | Active since Aug 2016
03 Jan 2024, 09:18
Keep deducting debit order
I have canceled my contract and still you keep deducting. Please rectify and stop deducting.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jan 2024, 10:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2024, 10:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jan 2024, 17:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/01/03 at 16:39:22:
With regards to invoice H0-18MAWN it is made up of:
Reduced Subscription Discount Proration-New:
R200.67:
Note, when the contract was activated, you paid part of the reduced subscription. This amount is therefore the balance of the prorate amount.
Airtime Subscription Charges (this is your line rental monthly):
R800.00
Airtime Subscription Discount:
R-261.74
Note, if you calculate R800 - R261.74, total 538.30 add VAT which still adds up to about R600.00 however because of this balance Reduced Subscription Discount Proration-
R200.67, the invoice total R859.76
Note, we have credited the bank charge penalty fee of 100.88 it should reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team
With regards to invoice H0-18MAWN it is made up of:
Reduced Subscription Discount Proration-New:
R200.67:
Note, when the contract was activated, you paid part of the reduced subscription. This amount is therefore the balance of the prorate amount.
Airtime Subscription Charges (this is your line rental monthly):
R800.00
Airtime Subscription Discount:
R-261.74
Note, if you calculate R800 - R261.74, total 538.30 add VAT which still adds up to about R600.00 however because of this balance Reduced Subscription Discount Proration-
R200.67, the invoice total R859.76
Note, we have credited the bank charge penalty fee of 100.88 it should reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2024, 17:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/01/03 at 16:39:22:
With regards to invoice H0-18MAWN it is made up of:
Reduced Subscription Discount Proration-New:
R200.67:
Note, when the contract was activated, you paid part of the reduced subscription. This amount is therefore the balance of the prorate amount.
Airtime Subscription Charges (this is your line rental monthly):
R800.00
Airtime Subscription Discount:
R-261.74
Note, if you calculate R800 - R261.74, total 538.30 add VAT which still adds up to about R600.00 however because of this balance Reduced Subscription Discount Proration-
R200.67, the invoice total R859.76
Note, we have credited the bank charge penalty fee of 100.88 it should reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team
With regards to invoice H0-18MAWN it is made up of:
Reduced Subscription Discount Proration-New:
R200.67:
Note, when the contract was activated, you paid part of the reduced subscription. This amount is therefore the balance of the prorate amount.
Airtime Subscription Charges (this is your line rental monthly):
R800.00
Airtime Subscription Discount:
R-261.74
Note, if you calculate R800 - R261.74, total 538.30 add VAT which still adds up to about R600.00 however because of this balance Reduced Subscription Discount Proration-
R200.67, the invoice total R859.76
Note, we have credited the bank charge penalty fee of 100.88 it should reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team
Best regards,
CH
Christie H's updateReviewer Update
03 Jan 2024, 17:28Then I will take this further
How can you suddenly deduct more than the original amount? Nowhere in the cancellatio letter was that stipulted. So please show me where I agreed to these terms?
Also, charge an exorbitant amound for a debit order deduction.
I refuse to pay the debit order cancellation as you were deceiving and deducted more than required
My request to the person that called me was to tell me how we get this settled and I was told the cancellation team will contact me.
So please fix the mistake and let me know where I can pay the R538 so I can be done with Vodacom forever
How can you suddenly deduct more than the original amount? Nowhere in the cancellatio letter was that stipulted. So please show me where I agreed to these terms?
Also, charge an exorbitant amound for a debit order deduction.
I refuse to pay the debit order cancellation as you were deceiving and deducted more than required
My request to the person that called me was to tell me how we get this settled and I was told the cancellation team will contact me.
So please fix the mistake and let me know where I can pay the R538 so I can be done with Vodacom forever
CH
Christie H's update03 Jan 2024, 17:28
Reviewer Update
Then I will take this further
How can you suddenly deduct more than the original amount? Nowhere in the cancellatio letter was that stipulted. So please show me where I agreed to these terms?
Also, charge an exorbitant amound for a debit order deduction.
I refuse to pay the debit order cancellation as you were deceiving and deducted more than required
My request to the person that called me was to tell me how we get this settled and I was told the cancellation team will contact me.
So please fix the mistake and let me know where I can pay the R538 so I can be done with Vodacom forever
How can you suddenly deduct more than the original amount? Nowhere in the cancellatio letter was that stipulted. So please show me where I agreed to these terms?
Also, charge an exorbitant amound for a debit order deduction.
I refuse to pay the debit order cancellation as you were deceiving and deducted more than required
My request to the person that called me was to tell me how we get this settled and I was told the cancellation team will contact me.
So please fix the mistake and let me know where I can pay the R538 so I can be done with Vodacom forever
CH
Christie H's updateReviewer Update
08 Jan 2024, 07:37Vodacom I am waiting for a response? I have in the meantime reported you to the DTI in terms of the consumer protection act.
CH
Christie H's update08 Jan 2024, 07:37
Reviewer Update
Vodacom I am waiting for a response? I have in the meantime reported you to the DTI in terms of the consumer protection act.