JP
Ju-Mari Pretorius
1 reviews | Active since Jan 2020
20 Mar 2023, 08:43
Keep complaining and nothing helps Terrible service
Really thought with this useless service provider. They honestly have no customer service can't get through to them to start with once you get through they put you through to so many people they have no idea what is going on in their company or how to help a customer. Been struggling for 2 weeks with vodacom and Samsung. Just want to cancel all contracts.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Mar 2023, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Mar 2023, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Ju-Mari Pretorius's updateReviewer Update
20 Mar 2023, 16:09You are useless I have all the emails and you have all the recorded calls to show how useless your customer service is.
JP
Ju-Mari Pretorius's update20 Mar 2023, 16:09
Reviewer Update
You are useless I have all the emails and you have all the recorded calls to show how useless your customer service is.
JP
Ju-Mari Pretorius's updateReviewer Update
21 Mar 2023, 16:29Once again not giving me what I asked for as all my emails stated and my calls I need the following as per Samsungs request and own words.... i nee the PROOF OF PURCHASE!!!!!!
Good day, This is the information that the respective team requires from you. Kindly contact your service provider and request a ( Tax invoice ) reflecting your name and listing your eligible Galaxy device information( Model, IMEI number ) and the date of purchase.
Good day, This is the information that the respective team requires from you. Kindly contact your service provider and request a ( Tax invoice ) reflecting your name and listing your eligible Galaxy device information( Model, IMEI number ) and the date of purchase.
JP
Ju-Mari Pretorius's update21 Mar 2023, 16:29
Reviewer Update
Once again not giving me what I asked for as all my emails stated and my calls I need the following as per Samsungs request and own words.... i nee the PROOF OF PURCHASE!!!!!!
Good day, This is the information that the respective team requires from you. Kindly contact your service provider and request a ( Tax invoice ) reflecting your name and listing your eligible Galaxy device information( Model, IMEI number ) and the date of purchase.
Good day, This is the information that the respective team requires from you. Kindly contact your service provider and request a ( Tax invoice ) reflecting your name and listing your eligible Galaxy device information( Model, IMEI number ) and the date of purchase.
JP
Ju-Mari Pretorius's updateReviewer Update
21 Mar 2023, 16:30Jis and then you don't understand why I am this frustrated after weeks and many time consumin calls!!!!
JP
Ju-Mari Pretorius's update21 Mar 2023, 16:30
Reviewer Update
Jis and then you don't understand why I am this frustrated after weeks and many time consumin calls!!!!