Keep an eye on your data

On 10.02.2026 I checked my balances on Vodapay app. Showed 6GB and I still thought to myself it is still a lot. At 08:00 it showed I cannot connrct to the internet as I am out of data. Phoned Vodacom and spoke to Danau. As I mentioned its not the first time data has gone missing, I felt that he imp**** that I was lying to get more data. How is that for customer service. Arrogant if you ask me. Then he asked me if I took a screenshot to prove it. So I guess everytime you go onto the Vodacom app you need to take screenshots. Then I was asked when was the last time I refreshed my app. Like I explained, I had to log in, get get the OTP and saw my data balances. But apparently that is not refreshed enough. Then he suggest I buy data with my airtime. And Vodacom pocket all the way. Then I got told how many data I had on this and that date. Bottomline, why would thr data show 6GB and less than an hour it is gone. If the 6GB was wrong, how must we trust the app? Why would you show incorrect details to an app user? For gain? Is this the best Vodacom can do? I have to spent time to get to the bottom of this and they hust shrug their shoulders.