KM
Keashia M
1 reviews | Active since Aug 2023
05 Sept 2023, 23:45
Keashia Mitchell
I have been struggling to get Vodacom to remove a cell number I never asked be upgraded for the past two months since July. I never received any credit back for the two months I have been paying this bill of R1028. I have spoken to numerous consultants yet nobody comes back calling and say it has been resolved you have to call in all the time. Their service sucks. They bill you for a sim you didn't use and a cell number ididnt request to be upgraded. Vodacom has become perthetic. Not even their billing department knows what is going on. Please don't take upgrades with Vodacom as they will bill you and you will not receive and credit back. Bad service really I want to cancel my contract.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Sept 2023, 09:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2023, 09:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Sept 2023, 11:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received a call this morning and the query is now being resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received a call this morning and the query is now being resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2023, 11:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received a call this morning and the query is now being resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received a call this morning and the query is now being resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,