Karin Veeck.

I have been in contact with customer care daily, with a certain issue i desperately need assistance with. In January I upgraded my contract online to a Huawei Nova 8 I with wris****ch. I received the devices on 14/01/2022 with no copy of any paperwork from vodacom. Soon after delivery I realised it was not the Huawei I wanted, and I requested Vodacom to pick up the devices. On 28/01/2022 RAM couriers phoned me and said they were in the area and wanted to pick up the devices which they did. They gave me a copy of the original paperwork. (attached). On 30/01/2022 RAM couriers phoned me again requesting to pick up the devices which they already picked up. From 28 january until 21 february I contacted Vodacom continuously to no avail. You said you did not receive any devices from RAM couriers. I was told to make an affidavit at my closest police station which I did, and I sent it to Vodacom on 22/02/2022. On the same day Vodacom told me the issue has been taken up with the ***** department and is under investigation. They then continued to cancel my contract and said it would take 24 to 72 hours. I Phoned again on the 07/03/2022 and Vodacom said on the system it still shows that the devices need to be fetched.

I need to know why am I not receiving the relevant assistance? I need to upgrade my contract and now its not possible. You need to investigate internally because I strongly believe these are individuals in your own company that is responsible for this. The fact that no changes have been made on your system also proves that it is a network of ******** factors within your company. This issue needs to be resolved immediately. Its almost the end of April 2022 and I struggle with you daily for assistance on this matter. Please be vigilant going about doing business with this ******* and ********** entity called Vodacom. If i can advise any existing or potential new client, Rather sign up with a service provider who has your best interest at heart, like MTN or Cellc you will save yourself months of trouble.