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FUFU T

1 reviews | Active since Nov 2015

17 Jan 2019, 15:27

KAREN SERVICE IS DEPLORABLE

Today at 14: 12pm i went to vodacom smartcom Ermelo as ussual to purchace data bundles , there were 3 cashiers who were all busy with other customers , and i was the first to be on the queue then a white lady came after me followed by a white male, we stood on the queue for about 5minutes then KAREN the cashier finished with the customer and called the lady behind me, i was so surprised how can she call her while im the first one , then other cashier asked me why is she helping someone who came after me , i told them mybe this is how she work ,she helps according to the colour of the skin, this is not the first time KAREN does this , first time i thought mybe the cutomer was coming to fetch something from the car but she was not , KAREN choose customers, i wonder if Vodacom hired her & told her to work in this manner. What she's doing is unfair and i think she need not to be in front helping customers. KAREN im disappointed by your TERRIBLE service .

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2019, 18:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team