KARABO MAUNYE dissapointing service

i recently took out a fibre month to month contract and provided all my details. i received sms that my application was successful and further steps are sent on my email. i have not received any email from vodacom. i have received the fibre and i dont know what is the next step, who is suppose to do the installation. in desparaton i made contact with the sales guy from vodacom by the name of KARABO MAUPYE. he advised he will personally send me the details. he never did. when i follow up he doesnt respond. all i want to know is what is the next step from here. can someone send me correspondence via my email. thank you