EB
Eliz-Marie Barnard

1 reviews | Active since May 2016

17 Jan 2017, 10:10

Kanselleer van 2 tablets

<p>Ek het op die 9 Jan 2017 a epos gestuur aan vodacome se kanselasie ********** om my 2 tablets te kanselleer. die epos lees so: </p> <p><br />-----Original Message-----<br />From:ELIZ-MARIE Swart;<br />To:;<br />Cc:<br />Subject:Kanselleer 2 tablet vodacome rekeninge.</p> <p>Goeie dag</p> <p>Hiermee die epos vir die kansellasie van die 2 tablets soos per vodacome<br />invoices aangeheg.</p> <p>Rekening houer: Eliz-Marie Barnard<br />ID: ********** 051089<br />Vodacome rek nommer: I ********** -5</p> <p>Laat weet my asb of u nog inligting benodig.</p> <p>Baie dankie</p> <p> </p> <p>Dieselfde dag het ek wel `n epos terug ontvang wat die volgende sê:</p> <p><br />RETENTIONS SAVES<br />Jan 9 (8 days ago)</p> <p>to me <br />Dear Customer</p> <p>Thank you for your e-mail communication received. Your reference number is EC-0BDT-21JDRM.</p> <p>This is a standard e-mail response so please do not respond to this e-mail. We endeavor to attend to all e-mails within a 24 hour period. Visit our frequently asked questions at http://help.vodacom.co.za / or visit us at www.vodacom4me.co.za We look forward to further communication with you.</p> <p>Kind Regards<br />Retentions Upgrades and Cancellations Admin Team.</p> <p> </p> <p>Niemand het nog niks weer met my gekommenukeer om te se of dit in orde is, die tablets gekanselleer is of wat daar kort nie. Bel mens vodacome 082 111 klink dit asof die foon in jou ore doodgedruk word. </p> <p>So wat nou, ek het al `n vorige keer ook op hello peter gekla in Desember 2016 en steeds het vodacome geen moeite gedoen om terug te kom na my toe nie. Dis hoekom ek al my ****rakte kanselleer by Vodacome want die diens is absoluut papeties en julle gee nie `n flenter om oor julle kliente nie. </p> <p>Enige terugvoering sal wardeer word, tensy dit nie te veel moeite is nie. </p> <p> </p> <p>Hel die diens is afgryslik</p>

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Replies (2)
Vodacom
Vodacom's reply17 Jan 2017, 11:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jan 2017, 10:51
Official

As per telephonic discussion,numbers converted to prepaid.

Best regards,