1 reviews | Active since May 2017

10 May 2017, 15:33

***a Service from VODACOM

<p>Hi</p> <p> </p> <p>i did an online upgrade on the vodacom website. 4 days later i am told that they had system issues and i must wait for 14 days to try and upgrade again. A lady by the name of Samantha Peterson was going to follow up on this query and call me back. to date she has not called me. i had to call vodacom again wait for 20 min for them to answer their call. only for them to tell me its their processure and i must just wait. </p> <p>If Vodacom does not value me as a customer then why must i spend my money with them.</p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team