LS
LEON S
1 reviews | Active since Oct 2019
06 Dec 2019, 19:49
*** Vodacom
Vodacom has absolutely no coverage in Bethal Mpumalanga during loadshedding. I understand that loadshedding will eventually drain the backup batteries but as soon as the loadshedding starts, vodacom goes down. Will be looking for another service provider. If I have an emergency during loadshedding, what do I do? Can't call, can't message. Worst service provider. Will be changing to MTN as soon as possible. FU vodacom.
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Replies (2)
Vodacom's replyOfficial
07 Dec 2019, 13:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2019, 13:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Dec 2019, 08:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Stage 4 Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course. Regards Consumer Website Team
We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2019, 08:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Stage 4 Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail.
We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course. Regards Consumer Website Team
We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected.
We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course. Regards Consumer Website Team
Best regards,