*** Pathetic service from vodacom upgrades department

Pathetic service. Did an upgrade on the 27th November and still did not receive my phone. Vodacoms customer care service are so unprofessional they do not even call you to say that they have missing information with regards to deliveries of devices. After 10 calls to vodacom my query still isn't resolved. Still waiting for the elusive "admin" department to give me a call which will supposedly resolve my issue. On the day of the upgrade I have given my address many many times but they cannot take down correct details. The one star rating I have given is me being generous.