SK
Solomon K
1 reviews | Active since Oct 2019
02 Oct 2019, 14:00
Ka-khaxani network problem: no coverage
Ka-khaxani community has been waiting to have the network issue resolved for over twenty years. Ka-Khaxani network is horrible and disgusting to say the list, hope this issue given some traction.
Prioritize please. Ref: S4-3EM22-262Y6
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Replies (2)
Vodacom's replyOfficial
02 Oct 2019, 14:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2019, 14:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Oct 2019, 15:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per S4-3EM22-26QY6, our records indicate that the following feedback was provided " as per the assessment conducted by our Radio Planning Department, there is a lack of cellphone towers in the said area supplying sufficient coverage. They have advised that the only solution to improve the coverage at your residence is to erect an additional tower in the area. There is a new tower Nondweni_A planned for your area to improve the coverage". Regards Consumer Website Team
Best regards,
Vodacom's reply08 Oct 2019, 15:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per S4-3EM22-26QY6, our records indicate that the following feedback was provided " as per the assessment conducted by our Radio Planning Department, there is a lack of cellphone towers in the said area supplying sufficient coverage. They have advised that the only solution to improve the coverage at your residence is to erect an additional tower in the area. There is a new tower Nondweni_A planned for your area to improve the coverage". Regards Consumer Website Team
Best regards,