FI
Fatgieyah I

1 reviews | Active since Nov 2015

06 Feb 2017, 14:46

K*K Service from Vodacom

<p>YOUR SERVICE SUCKS!!!!!!!!I have never had such poor service from any service provided, That is saying alot considering the level of serivice in this country. I called to cancel my contract and was convinced not to but instead downgraded to a cheaper more flexible option. But some how VODACOM disabled my caller id. Now I pay for a service I do Not receive and there is no resolution to the problem 12 days later. After struggling to get through to Vodacom to do a follow up I was met with the rudess, most *********** staff ever. And of course one ONE Team Leader or Manager is available in all of Vodacom. Ref: 1- ********** 858190 One would think that in the age or portability Vodacom would pride itself on customer service. Guess they are just too Big to bother about a small contract like mine. Regardless of the loyalty. Bet you they will call me very quickly once the debit order bounces ... YOUR SERVICE SUCKS</p>

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Replies (3)
Vodacom
Vodacom's reply06 Feb 2017, 14:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2017, 12:48
Official

As per telephonic discussion,feedback provided.

Vodacom
Vodacom's reply13 Feb 2017, 12:49
Official

As per telephonic discussion,feedback provided.