K*** - 1 month still NO device- **** CUSTOMER SERVICE - Already charged for first month??????????

In beginning July 2021 I did an online upgrade with Vodacom (Order Nr K***) and received my device on the 9th of July 2021, the package was delivered and it was the Wrong device(specs etc) Saturday morning the 10th I called Vodacom to arrange a pick up for the wrong device as I had 7-14 days allowance if anything was unsatisfactory. It took RAM Courier services more than 19days to collect the package (COL***8) that was suppose to go back. I have in this last month spent so many hours on call to the call centre after being told daily that a Supervisor will call me Back (which to date has STILL Not happened) I have now been BILLED for a device and Service I physically CAN NOT USE. Due to Utter Lack of Customer service and Care. I have been a loyal Vodacom Customer for 10years and this is the Worst Service ever. In the time I have been waiting of feedback from vodacom New and Better deals have been released. This is unacceptable and pathetic of a Company Like Vodacom. No one at Vodacom seems to care for assisting a customer. Irl resorted in going to the Vodacom shops in my area and was told they can not assist me as it was an online deal... So now Basically I am being ****** by Vodacom as they are taking my money and NOT Delivering any Product Or service. It has now gotten to the point where I am looking at Other networks with Better customer service and better deals which will lead to ending my contract with Vodacom.