tC
timothy C
1 reviews | Active since May 2016
10 Dec 2018, 11:59
Just won't fix things
You guys are ************. My wife has tried to cancel a contract for months. Today we look on her profile to find that the contract was renewed not canceled. We're paying for something that we keep trying to cancel. Also on her other contract the free 24 month data is being charged for. Her other contract an agent upgraded without her approval and that was a problem to get fixed. As Soon as all our contracts expire were never going to use vodacom again. You can't get anything fixed. Months of calls to try fix thease problems! Went to your Clearwater shop they refuse to help.
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Replies (2)
Vodacom's replyOfficial
10 Dec 2018, 12:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2018, 12:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2018, 16:03 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2018, 16:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,