Just when you thought you knew what 24hrs means since childhood! Think again!

I have to share the worst policy of Vodacom yet!! I am still waiting for their customer care to correct a dishonest contract offer they made. The instruction, following collection, please let us know within 24-48hrs that collection has taken place. Heres the kicker: When phoning 24hrs later after collection, customer care explains THAT MEANS CALCULATING 8 HOUR WORKING DAYS ONLY. SO 24HRS MEANS WAITING BETWEEN 3-5 WORKING DAYS BEFORE I MUST RESPOND. Classic! Go Vodacom, now I have heard it all