NS
Nompumelelo S

1 reviews | Active since Mar 2015

08 Aug 2017, 18:41

Just to ****. Just for you is a ******* ****.

<p>This afternoon I bought (or thought I had bought) 150 VC-VC minutes from vodacom from 21:00 - 12:00 for R5.</p> <p> </p> <p>I proceeded to moving along my business. Later I checked my airtime balance and made an enquiry on your customer care line. The rude Nhlanhla told me I had made a "mistake" and had bought the R9 voice call promotion. The gag is there was no R9 option. Only R12, R5 and something else.</p> <p> </p> <p>Return my airtime and I'll stop buying your just for you **** promotions.</p> <p> </p> <p>I received an "SR" number after I had to scream at Nhlanhla because clearly my experience (trauma) was amusing to him.</p> <p> </p> <p>I want my airtime back. You can keep your minutes</p>

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Replies (1)
Vodacom
Vodacom's reply09 Aug 2017, 05:55
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites