Just the most useless company in South Africa !

<p>My contract has ended in Feb 2016 ever since that day i have been unsuccessfully trying to change the ownership of my phone number from my Fathers account to my own.</p> <p>At first they told us (my dad and I) that it has been done, then they say that it cannot be done due to the new 3g system, we even did an online upgrade request that didnt complete due to the fact that the rep in the call centre didnt have access to this system.</p> <p>finally after countless phone call attempts to follow up and many visits to four different vodacom shops both in cape town an Johannesburg they have been able to put my phone number in a pending status, it has been pending for at least another a month, it has been now 8 months and i am in an even worst position as i cannot even do a simple sim swap if id like to use one of my other phones.my account is now in a status that doest allow even that !</p> <p>my account is now in a status that doest allow even that !</p> <p>i have tried cancelling my account and surprisingly even though im a heavy user they let me go with no hesitation.</p> <p>they never even offered me proper escalation to finalize this process, the shops say i must use the call centre and the call centre say it must be only done at the shop.</p> <p>this process has simply been hell for me also considering how costly it is to be in a plan that doesn't suit me as i cannot make any changes ! and losing 8 months (and counting) from my potential upgrade time. as i should already have been half way through the contract.</p> <p>I'm scared to even mention that after i am done with all of this i still have another number that needs the same process !!!!!!</p> <p> </p> <p>Only id like to mention the only small positive i have to say before completely giving up on this sh*t of a company is the staff members of waterfront shop that really do want to help me but don't have the tools to do so.</p>