HV
Hentie V

1 reviews | Active since Oct 2010

16 May 2018, 10:52

Just sort out my account... again

You wont believe the amount of disappointment and disgust I have at the inability to sort out something so fundamental. For the past few months ******** are attaching services to my account via Vlive. There is no way for me to control/stop it. I have posted a few reviews on Hellopeter, also asked for Help on the Vodacom facebook page. A few times these services were removed already and then also the promise from Vodacom that the invoicing be sorted out. Last month the vodacom portal displayed a correct amount after the ********** vlive services were removed and I paid it, although the invoice never reflected it. This month, last months vlive services are added to my account and who knows what else. The invoice I expected was for R329.70 + R150 for a data sim. Instead I get an invoice for R1100. Please sort this out. I am willing to pay for what I owe but I refuse to pay for services that ******** added to my account. Why dont you protect your customers!!!!!

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Replies (2)
Vodacom
Vodacom's reply16 May 2018, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2018, 10:24
Official

Hi Hendrik

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ