1 reviews | Active since Oct 2010
Just sort out my account... again
You wont believe the amount of disappointment and disgust I have at the inability to sort out something so fundamental. For the past few months ******** are attaching services to my account via Vlive. There is no way for me to control/stop it. I have posted a few reviews on Hellopeter, also asked for Help on the Vodacom facebook page. A few times these services were removed already and then also the promise from Vodacom that the invoicing be sorted out. Last month the vodacom portal displayed a correct amount after the ********** vlive services were removed and I paid it, although the invoice never reflected it. This month, last months vlive services are added to my account and who knows what else. The invoice I expected was for R329.70 + R150 for a data sim. Instead I get an invoice for R1100. Please sort this out. I am willing to pay for what I owe but I refuse to pay for services that ******** added to my account. Why dont you protect your customers!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Hendrik
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Hi Hendrik
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
