Just put your phone in the bin yourself

After 24 months of paying the exorbitant amount Vodacom charges for phone insurance I accidently dropped my phone and had the bad sense to actually try and use the insurance - big mistake. Should have saved myself the trouble and put it in a bin. Drove all the way to Menlyn as they are apparently \quicker\" However, they have had the phone and since then this has been the progress: <br> 1. Received a call from the insurance to say they won't be replacing the screen with genuine iPhone parts so I will only have a three month guarantee<br> 2. I can have a new phone but it will not be an iPhone 5 so I will have to pay in a massive excess <br> 3. After agreeing to the excess they sent an sms TWO WEEKS AGO to collect my phone at Menlyn but the phone is STILL NOT HERE TODAY<br> 4. Aside from this they also moved their repair centre in Menlyn but did not have the time to scribble a little note to their customers directing them to the new shop.<br> 5. As we speak the lady at repairs is talking to me like a handicapped child explaining to me that I cannot use my apple ID on another device until they have sorted out this device!? <br> <br> Luckily my contract is about to expire because aparently Vodacom doesn't care"