1 reviews | Active since Nov 2016

27 Jul 2017, 13:00

Just poor

<p>Good day Vodacom</p> <p> </p> <p>I am sorry that I resort to this site once again to communicate with you, but it really is the only way I get a response from you. </p> <p> </p> <p>In August last year I asked you if you could do anything regarding the bad signal on the farm where I live. In September 2016 Mr Kurt Wilson advised me that you will install a booster for me. After numerous queries I was told earlier this year that I was on your priority list, but later this year, you had no boosters in stock. Amazingly I was contacted by someone from Vodacom 2 weeks ago who wanted to know if my problem has been solved and she undertook to investigate it further. </p> <p> </p> <p>I am rather curious to know what the situation is now.</p> <p> </p> <p> Do you have boosters in stock yet? </p> <p>Will I still get a booster from you? </p> <p>If yes, when can I expect to see your technical team? </p> <p> </p> <p>The reference number for this query was A2-1VH0-SAD1XX</p> <p> </p> <p>Looking forward to hear from you.</p> <p> </p> <p>Nick de Beer</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply27 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Jul 2017, 07:36
Official

Dear Nick

Please be advised that your query has been handed over to the Network team for urgent assistance.

Regards,

RJ

Best regards,